FAQ’s
FAQ’s
Questions & answers
Frequently asked questions
At Dilkash Jewellers, we value transparency and customer satisfaction. Here you’ll find answers to some of the most commonly asked questions .
SHIPPING INFORMATION
Shipping is totally free on Puregold.pk
we have collaboration with Pakistan Post for e-commerce services
Normally product is shipped on the same day when we receive your order.It will normally takes 1-2 day to reach at your door-step in all major cities of Pakistan.
For Islamabad/ Rawalpindi we have same day delivery facility for your convinence.
We have collaboration with Pakistan Post. You may Track your parcel on the following link:
Currently we are shipping in Home Country Only
MISCELLANEOUS
The address of our shop is Shop # 224D , Dilkash Jewellers , Sarafa Bazar Rawalpindi .
Our gold is 21 Karat pure.
The diamond verification certificates can be provided upon request.
Average time for a ring resizes is 1 working day
This can be verified using the Ring Size Guide ( Link for the size guide to be added)
- Exchange with same or higher value product anytime.
- 35% Deduction on sale price if returned within a year.
- 25% Deduction on sale price if returned after a year
- Customers are advised to bring the original receipt when returning or exchanging products.
RETURNS & REFUNDS
If you want to return the item simply whatsapp courier slip of item on our number +923028296439 we will give you full refund upon receipt of item.
Full Refund is available if item is intact & not used & it has to be returned on the same day when you receives it.
Simply contact us on info@dilkashjewellers.com or at 92 3028296439
Dilkash Jewellers will bear 1 side shipping cost. Return shipping Cost will be paid by customer.